News The Entertainer and SmartFocus have been shortlisted for a Retail Week Tech Award
We are proud to announce that SmartFocus and our valued customer, The Entertainer, are in the running to win a Retail Week Tech Award in September this year.
The Retail Week Tech Awards are a celebration of the best and greatest innovations in retail technology and we are excited to be shortlisted in the ‘Excellence in Digital Marketing’ category.
SmartFocus helped The Entertainer send smarter emails and smash revenue results through the use of real-time personalisation. Within one year of using SmartFocus’ Message Cloud solution, The Entertainer was able to double its email open rates, triple it’s email revenue, and saw a 120% increase in mobile sales. Using the Message Cloud has allowed The Entertainer to better understand its customers and connect with them in real-time via email, mobile, web or social channels.
“SmartFocus helps to make our customer experience be the best it can be, irrespective of what channel we’re using, and the Message Cloud ensures that my team can offer the perfect user experience every time. Replicating our in-store experience, when each and every one of our customers visits our website or receives one of our marketing messages is critical to us. We now have the solution that offers us all of the capabilities we needed in a single, comprehensive platform.”
Phil Geary, Chief Marketing Officer at The Entertainer
“We are using the same database as before but managed to triple our email revenue last year in comparison to the previous year. All we needed to do was work with SmartFocus to send targeted messages to the same people to get a better result.”
Rob Wood, Head of Online at The Entertainer
Message Cloud has enabled The Entertainer to self-serve and modify its personalisation algorithms in line with its evolving business needs. This ensured that the company not only gained exposure to a larger audience but converted the highest possible number of consumers into lifetime customers.
By improving communications to prospective, first-time and returning customers, it saw a significant return on investment, with a 44% increase in clickthrough rates, and 60% increase in returning customers. Full details of SmartFocus’s work with The Entertainer can be found on the case study section of our website.
Winners of the Retail Week Tech Awards will be announced on 13thSeptember 2018.